I’ve spent the last two years studying the different types of SD-WAN technologies, interviewing the providers that offer them, and recommending solutions to our clients based on their unique needs. In all this research, my team and I have classified three main architecture types: edge, gateway, and POP (point of presence). Of course, things can’t […]
Sarah
CCaaS Providers: What to Consider Before Choosing a Cloud Contact Center Platform
To put it lightly, CCaaS (Contact Center as a Service) blew up when companies were forced to work from home. Think about it – companies with antiquated contact center infrastructure used to require agents to be in the office to take or make phone calls. How are they expected to work from home? CCaaS was […]
The Truth About SASE: Everything You Need to Know
SASE stands for Secure Access Service Edge and it’s the newest buzzword being thrown around the network and IT industry. It’s one of those terms that everyone claims to be, few know what it actually entails, and even fewer truly know if they need it. That’s where this post comes in. We’re going to talk […]
UCaaS Providers: What are the Differences?
I usually like to descibe UCaaS, or Unified Communications as a Service, as the Netflix of telephony. Think about Netflix for a second. Most of us aren’t going to Walmart or Tartget to buy DVDs anymore. We don’t have a DVD player or a VCR to play movies for us. We stream them with Netflix, […]
