Sarah

UCaaS in a Retail Environment

UCaaS in a Retail Environment

Unified Communications as a Service (UCaaS) can be deployed in just about any industry. As long as employees communicate with one another, there is a need for a UCaaS platform. However, the specific functionality required might differ between verticals. Let’s talk about the retail industry, specifically. Most retail brands have a corporate office somewhere. These […]

SD-WAN Architecture Types + When to Use Them

SD-WAN Architecture Types + When to Use Them

I’ve spent the last two years studying the different types of SD-WAN technologies, interviewing the providers that offer them, and recommending solutions to our clients based on their unique needs. In all this research, my team and I have classified three main architecture types: edge, gateway, and POP (point of presence). Of course, things can’t […]

CCaaS Providers: What to Consider Before Choosing a Cloud Contact Center Platform

CCaaS Providers: What to Consider Before Choosing a Cloud Contact Center Platform

To put it lightly, CCaaS (Contact Center as a Service) blew up when companies were forced to work from home. Think about it – companies with antiquated contact center infrastructure used to require agents to be in the office to take or make phone calls. How are they expected to work from home? CCaaS was […]

The Truth About SASE: Everything You Need to Know

The Truth About SASE: Everything You Need to Know

SASE stands for Secure Access Service Edge and it’s the newest buzzword being thrown around the network and IT industry. It’s one of those terms that everyone claims to be, few know what it actually entails, and even fewer truly know if they need it. That’s where this post comes in. We’re going to talk […]